Privacy Policy

Last Updated: 09.06.2026

Introduction

ELD Training (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, register for training programmes, use our services, or otherwise interact with us.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

ELD Training is a UK-based provider of vocational education, assessor qualifications, internal quality assurance (IQA) training, external quality assurance (EQA) training, professional development programmes, and related educational services.

For the purposes of data protection legislation, ELD Training is the Data Controller of your personal information.

Contact Details

ELD Training
Website: www.eld.training
Email: info@eld.training
Telephone: +447902144126

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

Information We Collect

We may collect and process the following categories of information:

Personal Identification Information

Name
Date of birth
Postal address
Email address
Telephone number

Learner Information

Course enrolment details
Qualification records
Assessment and verification records
Attendance information
Training progress and achievement records

Employer and Client Information

Business name
Contact details
Training requirements
Contractual information

Financial Information

Payment records
Billing details
Transaction information

Technical Information

IP address
Browser type and version
Device information
Website usage data
Cookies and analytics information

Special Category Data

Where necessary, we may collect information relating to:

Accessibility requirements
Learning support needs
Health information relevant to reasonable adjustments
Equality and diversity monitoring

Such information will only be processed where lawful and necessary.

How We Collect Information

We collect information when you:

Visit our website
Complete enquiry forms
Register for training programmes
Purchase courses or services
Subscribe to newsletters or updates
Contact us by email, telephone, or online forms
Participate in training, assessment, or quality assurance activities
Interact with our learning platforms

How We Use Your Information

We use personal information to:

Deliver training and educational services
Manage learner registrations and assessments
Provide customer support
Process payments and invoices
Communicate important information regarding courses and services
Improve our website and services
Meet legal and regulatory requirements
Maintain quality assurance and compliance records
Prevent fraud and protect our systems

Lawful Basis for Processing

We process personal data under one or more of the following legal bases:

Contract

Where processing is necessary to provide training, educational services, or fulfil contractual obligations.

Legal Obligation

Where processing is necessary to comply with applicable laws, regulations, or awarding organisation requirements.

Legitimate Interests

Where processing is necessary for the legitimate operation and improvement of our business and services.

Consent

Where you have given consent, such as for marketing communications.

You may withdraw consent at any time where consent is the legal basis for processing.

Marketing Communications

We may send information regarding:

Training courses
Professional development opportunities
Educational resources
Events and webinars
Industry updates

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

Sharing Your Information

We do not sell your personal information.

We may share your information with:

Awarding organisations
Assessment and quality assurance partners
Employers sponsoring training
Professional advisers
IT service providers
Payment service providers
Regulatory authorities where required by law

All third parties are required to process personal data securely and in accordance with applicable data protection laws.

International Transfers

As an international training provider, we may occasionally transfer personal information outside the United Kingdom.

Where this occurs, we will ensure appropriate safeguards are implemented to protect personal information, including approved contractual protections where required.

Data Security

We take appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Disclosure
Alteration
Destruction

These measures include secure systems, restricted access controls, staff training, and regular monitoring of our information security practices.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Meet legal obligations
Maintain quality assurance records
Resolve disputes
Enforce agreements

Once information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data
Restrict processing of your data
Object to processing
Request transfer of your data to another provider
Withdraw consent where applicable

To exercise any of these rights, please contact us using the details provided above.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Improve website performance
Understand visitor behaviour
Enhance user experience
Support website security

For further information, please see our Cookie Policy.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any websites they visit.

Children’s Privacy

Our services are primarily intended for adult learners and professionals. Where we provide services to individuals under the age of 18, personal information will be processed in accordance with applicable legal requirements and safeguarding responsibilities.

Complaints

If you are dissatisfied with how we process your personal information, please contact us first so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Website: www.ico.org.uk

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page, and the revised version will become effective immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact: