• The focus of the service is on client/candidates with the provision of relevant and flexible quality service, work placements, volunteering opportunities, training programmes and assessment to suit their needs and lifestyles.

• The focus of the service is on client/candidates with the provision of relevant and flexible quality service, work placements, volunteering opportunities, training programmes and assessment to suit their needs and lifestyles.

• A Quality Control and Internal Verification process is in place to ensure that consistent testing and assessment standards are maintained by cross-verification.

• Internal Verification is carried out on an on-going basis.

• All cases of borderline achievement are Internally Verified.

• At least 10% of other assessments are checked across all markers and modules.

• Where a new marker is testing, all work is double marked until the Test Centre Manager is satisfied with the standard.

• Internal Verification on candidates’ work and records is recorded on central recording systems.

• Information from the awarding body is disseminated to all members of staff involved in testing.

• The organisation’s policy for equal opportunities is implemented and monitored.