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Quality Statement

Quality Statement

Delivering a quality service

At ELD we are committed to delivering a high quality service and we make quality assurance an integral part of our processes.

  • The focus of the service is on client/candidates with the provision of relevant and flexible quality service, work placements, volunteering opportunities, training programmes and assessment to suit their needs and lifestyles.
  • This provision is regularly monitored and reviewed.
  • A Quality Control and Internal Verification process is in place to ensure that consistent testing and assessment standards are maintained by cross-verification.
  • Internal Verification is carried out on an on-going basis.
  • All cases of borderline achievement are Internally Verified.
  • At least 10% of other assessments are checked across all markers and modules.
  • Where a new marker is testing, all work is double marked until the Test Centre Manager is satisfied with the standard.
  • Internal Verification on candidates’ work and records is recorded on central recording systems.
  • Information from the awarding body is disseminated to all members of staff involved in testing.
  • The organisation’s policy for equal opportunities is implemented and monitored.